All systems are operational

Past Incidents

Thursday 30th September 2021

Email SSL Warning

We are aware of an SSL issue affecting IMAP access to emails for some users.

The cause of this issue is an expiry in the SSL certificate provider's root certificate. We're working with our provider for a resolution.

Your emails and data are safe. The issue is with the upstream SSL certificate outside of your service.

We will continue to provide additional updates as this incident develops.

In the meantime email access via Ecenica Webmail is available.

We thank you for your patience and apologise for any inconvenience this may cause.

  • The issue with the expiry of the Let's Encrypt Root certificate has been resolved by our upstream providers.

    If you are still experiencing issues please open a support ticket

  • Our upstream SSL certificate provider, Let's Encrypt have provided have provided updates to fix this issue with email apps marking certificates as invalid. We've rolled the fix out and we're now watching to ensure service returns to normal.

  • As a workaround to the upstream fault at Let's Encrypt, the SSL provider, we’re reissuing SSL certificates with an alternative provider.

    Due to the issue impacting thousands of web hosts and millions of users, it’s taking longer than normal.

  • We're continuing to work with our SSL provider Let's Encrypt for a resolution to the issue.

    We'll post further updates as and when they become available.

  • Wednesday 29th September 2021

    No incidents reported

    Tuesday 28th September 2021

    No incidents reported

    Monday 27th September 2021

    No incidents reported

    Sunday 26th September 2021

    No incidents reported

    Saturday 25th September 2021

    No incidents reported

    Friday 24th September 2021

    No incidents reported